Return & Refund Policy – Jio Technologies
At Jio Technologies, customer satisfaction is our top priority. We understand that sometimes you may need to return a product, and we aim to make this process transparent and hassle-free.
Returns
- We accept returns within 14 days of the delivery date.
- Items must be returned unused, in their original packaging, and in resalable condition.
- Certain products, such as software licenses, custom orders, or items marked as non-returnable, are excluded from returns.
Refunds
- Once we receive your returned item, our team will inspect it and notify you of the refund status.
- If approved, a full or partial refund will be processed to your original method of payment.
- Refund processing time: 5 to 7 business days after approval.
Return Shipping
- Return shipping costs are the responsibility of the customer, unless the return is due to:
- A defective product
- An incorrect item shipped by Jio Technologies
- For approved returns due to product fault, we will arrange collection or cover shipping charges.
Exchange Policy
- We offer product exchanges for defective or damaged items.
- If you need to exchange an item, please contact us within 7 days of delivery.
How to Request a Return or Refund
To initiate a return or refund, please contact our customer support team with the following details:
- Order Number / Invoice Reference
- Reason for Return
- Photos of the Product (if damaged or defective)
Contact Us
If you have any questions regarding returns or refunds, please contact us:
Jio Technologies LLC – Abu Dhabi
📧 sales@jiotechuae.com
📞 +971 55 344 0144
🌐 www.jiotechuae.com
Policy Transparency
This Return & Refund Policy is publicly accessible to all customers and is compliant with Google Merchant Center and UAE consumer protection regulations.